Testimonials

I have been doing business with your company since 1972 when we bought our first home in Monticello. Jack Naugle was the Reliable "bug" guy in Monticello. Jack inspected our home and your company treated it [for termites].

Over the years with numerous home inspections, rental house bug treatments and termite work, I have found your company to be honest, reliable, and professional in all of your work.

Last Friday a gentleman, Tom, from Reliable, came to look at our outbuilding which had some issues. I suspected it could be termites. It turns out, it was dry rot.  Tom was very professional, informative, and helpful; and just a good guy!!

Your company name is certainly right on, and your tradition of excellence has stood the test of time.

Thank you, John MacOwan

John MacOwen Testimonial Letter

"Deb, was so compassionate in helping us through our bedbug situation. And our tech Steven left nothing untreated and was highly professional. Thanks, Reliable!"

Treated for termites around house and garage. A reasonable  estimate was made and service scheduled. Exterminator was punctual and work was done in an efficient and timely manner. Pleasant and professional personality.  Charges were the same as the estimate.
This truly is a reliable exterminator!  Very pleased with the entire transaction. -Vicki Rabanus, Sedalia

"Tom was the best tech I've had in 20 years, and the last ones weren't bad. Great service!" Edward R.

Marie B. of Lafayette called in to say that Sam was very punctual and nice.

Mike P. of Greencastle called to say that Brad was just here and did a great job.  He was very, very polite and extremely professional. It's hard to find people like that!

Nick H. of Frankfort said he will use Reliable again because of Javier.  He always does a thorough job and has great people skills!

"You visited our home last fall, and my husband and I remember the pleasant services provided by your workers.  Your service workers let us know when they would be at our home, provided their work in a more than satisfactory manner, and were very pleasant individuals with which to work.  I spoke with my husband about the specific date/technician(s), and he said that he could not remember, but he reminded me that this was an annual review of our extermination needs, to ensure us that we currently had no "invaders" within our home, and that he felt that we should continue our services with Reliable.  And I can honestly say that I agree." Deborah S.

Service was fine with the exception of once, we had to call the tech back on a 2^nd trip due to many bugs/spiders being found in the house.  We were informed that a new product was tried on that visit, he returned and retreated the house at N/C.   We were pleased with the response and return time." Margie H.

"Jeff has always been reliable since we have started with our home care plan. He had always showed up when scheduled and been on time. He also has answered any questions or concerns we have had." Christina

"We received a phone call from a landlord saying they've "used several different exterminators, and you all are the most effective!"

"Very satisfied with service, have not had any issues with pest (bugs) since we started using your service.   Would recommend your service to anyone who needed it." Ron Kiral, customer since 2011

"Sam was knowledgeable and polite. We trusted what he told us about termites and ordered a termite treatment." Phil & Nancy K. of West Lafayette

"Have been dealing with Reliable for many years. We have our home sprayed in spring and fall. No problem with insects in or around our home. We have another home inspected for termites, and no problems there. Very reasonable on price and excellent service. Technician wonderful to work with, very personable. Highly recommended." Howard Crawford

Mrs. D. called in to say that Sam did the most thorough termite inspection she has ever had!

Tami says, "I wanted to let someone know how fantastic it was working with TJ.  He was extremely knowledgeable and helped us make the best decisions for our house and our family.  You have a great employee who believes in what he does and represents your company in a positive light!"

Charlotte McFarland of Coatesville has Javier for the Homecare Basic program.  She says that he is very trustworthy and honest and goes out of his way to be helpful.  He even taught her how to properly clean her garbage disposal to reduce gnats and fruit flies!

Very good job done!  Thank you!

I'm so thankful that Tom found a leaking pipe during a termite inspection in the crawlspace that otherwise wouldn't have been found!

Tom went above and beyond today during a spider treatment!

Called this morning about a possible rodent problem in the attic. Tom was here by 4:11 pm on the SAME day. He answered ALL the questions, took care of the problem, spent time talking with us AND my grandson to our / his satisfaction, and the problem is GONE. He took our problem SERIOUSLY and we are 100% SATISFIED. Would not hesitate to call Reliable again! The price was more than reasonable. I am one VERY satisfied customer! Thank you!

Dear Staff, We would like to pass on just how much we appreciate Jeff!  He does a fantastic job! Thank you, John & Brooke Whaley, Whaley Farms Partnership

Four years ago we moved to a home in the county with numerous trees in and around our yard....and the bugs that come with "country living." We hired Reliable on a trial basis. They got rid of the bugs in and around our home so well that we bought the year round package. One time the technician sprayed our home with a sprayer that left the product mist all over our newly cleaned windows. I called and said I no longer wanted the service. Reliable made it right with us and since then has sent, technician Thomas Ernst who takes extra time and care around all our windows using a special nozzle that keeps product off the windows. He is so good that the first time he came I called Reliable to say someone was supposed to have come but obviously had not...because I couldn't see product on the windows. They had Thomas call me personally and he explained his process. Today Thomas came to do the treatment and at the end asked for a paper towel because he had gotten a little product on the window. Now, that's service! I know he takes the time necessary to make sure I am happy and our windows no longer tell the tale of the exterminators being here! We are so happy with the service and the results. If, after they are here we see a bug, they come back. In this age of lackluster customer service I can vouch for Thomas and Reliable being the exception to the rule. -Thea Strand

Tom was knowledgeable, personable, thorough, and compassionate as he worked with us to take care of our bedbug problem. We would give him a 5 star / gold star rating if asked. He is an employee your company can be proud of and one who definitely lives up to your company name.