The Reliable Blog

Now Hiring for Spring

It feels more like spring today than winter so let's think about spring! We are looking for several additional service technicians to join our team including a termite technician! Service technician work can be very rewarding! You are the hero that solves our customers' pest problems! You create relationships with our customers each time you do their preventative maintenance work. You get to work by yourself and drive a company truck; but you don't have...
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September Small Business of the Month Winner!

Greater Lafayette Commerce  has awarded Reliable Exterminators with the September Small Business of the Month (SBOM) award! We are honored to be recognized as a quality service provider to the community and grateful to our loyal customers for trusting in us!  We were judged on our  level of community involvement, Greater Lafayette Commerce (GLC) involvement, and quality of responses to the application questions.  Check back here soon for a press release detailing our history and community...
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Now Hiring for 2018 Season

There may be snow on the streets but we are preparing for spring!  We are looking for one additional service technician to join our team.  Service technician work can be very rewarding!  You are the hero that solves our customers' pest problems!  You create relationships with our customers each time you do their preventative maintenance work.  You get to work by yourself and drive a company truck; but you don't have to find your own...
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It’s Christmastime at Reliable!

To thank and celebrate our employees, Reliable hosts dinner and crazy bingo every year in December.  We had a lot to thank them for including 3 major anniversaries. Geanie (top left in teal shirt) has been advising our customers over the phone for five years!  Jeff (top far right) has treating pests in Rensselaer and Monticello areas for 20 years; and Jim (not pictured) has been serving the Lafayette and Attica areas for a whopping...
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Celebrating the Life of Phyllis Hanstra

Phyllis HanstraAugust 19, 1933 - October 8, 2017 We are mourning and celebrating the life of our dear matriarch Phyllis Hanstra.  She has been instrumental in the integrity and legacy of Reliable Exterminators.  Once her husband Jim Hanstra purchased the business from his uncle Charlie in 1971, she became involved, supporting Jim, doing accounting, and making calls from home after hours. It wasn't until 1982 that she became full time. After...
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Employee Spotlight: Javier

Javier is our technician that is known in our office for getting the most gold stars (see this blog post about gold stars.)  It's not an inner office competition but a majority of our customers that call with a compliment are calling about Javier.  He's warm, friendly, caring, and still quick and efficient.  Jav says he thinks customers like him because he's honest and goes the extra mile.  If they have a beetle, he could...
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Employee Spotlight: Jeff, the Bug Man

If you live in any of the northern counties in our service area (Jasper, White, Benton, Newton, and Pulaski), you've probably seen Jeff.  He's been driving a Reliable truck up there for the past 20 years, but most people only know him as "the bug man".  The year was 1997 when we set Jeff loose on the northern territory.  He is quite the salesman and has sold so many pest control jobs that we've since...
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Feeling the Love

Often when a customer calls and gives a compliment to one of our technicians, we write it down on a goldenrod, star shaped paper to show the technician and post to our bulletin board.  We love hearing feedback from our customers and the technicians are really encouraged by the praise!  I'd say we get more compliments by phone than any online review sites. Our excellent reputation has been built by 81 years of honest, reliable...
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Employee Spotlight: Geanie

I'd like to introduce each of our staff members through a series of blog posts.  We have phenomenal people that work for us and I hope to spotlight each one!   Our first employee spotlight is about Geanie.  She has been with us almost 5 years and is the only office staff employee who worked with our matriarch, Phyllis Hanstra, before she retired.  Geanie was hired as a Customer Service Rep in the fall right...
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Super Service Award Winner – 6 years in a row!

Reliable Exterminators Earns Esteemed 2016 Angie’s List Super Service Award Award reflects company’s consistently high level of customer service  Reliable Exterminators has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016. This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom...
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